FAQ's
PRODUCT
WHAT HAIR TYPES CAN TIFFANI’S STRENGTHENING & GROWTH OIL BE USED ON?
Tiffani’s strengthening & growth oil can be used on every hair type. (Natural, Relaxed, & Transitioning)
HOW OFTEN SHOULD I APPLY TIFFANI’S STRENGTHENING & GROWTH OIL?
Tiffani’s strengthening & growth oil should be applied to scalp/problematic areas 3-5 days a week. (Every other day)
WHEN IS THE BEST TIME TO APPLY TIFFANI’S STRENGTHENING & GROWTH OIL?
We suggest Tiffani’s strengthening & growth oil is applied in the morning, before getting your day started. (Never right before bed)
HOW DO I APPLY TIFFANI’S STRENGTHENING & GROWTH OIL?
Apply the oil to problematic areas/scalp. Massage Tiffani’s strengthening & growth oil into the scalp with finger tips, style as desired. Do not wash out!
HOW OFTEN SHOULD I WASH MY HAIR WHILE USING TIFFANI’S STRENGTHENING & GROWTH OIL?
Hair washing regimens vary on the individual, maintain whatever regimen you’re currently using.
IS MY SCALP SUPPOSED TO BE ITCHY?
Your scalp may tend to itch from the Tiffani’s strengthening & growth oil. We recommend Patch Test Instructions for our oil.
Patch Test Instructions: Choose a small, discreet patch of skin on your body, such as a wrist or behind an ear. Apply a small amount of product, rub it in, and allow it to dry. Cover with a band-aid for accelerated testing. Do not wash that area for at least 24 hours and watch for signs of a reaction such as abnormal redness or irritation. If an adverse reaction occurs discontinue use. If you are experiencing excessive itchiness, burning, or sores; please cease use. It is always a good practice to consult with your local health care physician before use.
CAN TIFFANI’S STRENGTHENING & GROWTH OIL BE USED ON EYE LASHES?
NO! Tiffani’s strengthening & growth oil be used on the scalp, hairlines, edges, thickening hair, and lengthening hair.
DOES TIFFANI’S STRENGTHENING & GROWTH OIL CAUSE FLAKINESS?
Tiffani’s strengthening & growth oil may cause mild flakiness, if scalp becomes extremely flaky or dry please cease usage.
WILL TIFFANI’S STRENGTHENING & GROWTH OIL MAKE MY SCALP TINGLE?
Yes, you may possibly experience a tingling sensation, due to the essential oils in Tiffani’s strengthening & growth oil.
CAN I USE YOUR OTHER PRODUCTS (SHAMPOOS, CONDITIONERS, ETC.) ON CHILDREN?
Yes.
WHERE CAN I FIND/PURCHASE TIFFANI’S STRENGTHENING & GROWTH OIL?
Tiffani’s strengthening & growth oil can be purchased exclusively on our website.
DO YOU SELL TIFFANI’S STRENGTHENING & GROWTH OIL ONLINE WITH AMAZON, OR GROUPON?
No, we personally don’t sell there, but we are available exclusively on our website.
TRANSACTIONS/PAYMENTS
HOW CAN I PURCHASE FROM YOUR WEBSITE IF I DON’T HAVE A PAYPAL OR AMAZON PAY?
We accept all major Debit and Credit cards, Apple Pay, Shop Pay & Sezzle. You may select your preferred payment method at checkout. Be sure to check shipping and account details prior to submitting your purchase to avoid any interruptions with your order.
IS THERE A WAY THAT I CAN ADD/EDIT ITEMS AFTER CHECK OUT?
Unfortunately, no. We have no way to alter orders after transactions are complete.
IF I FORGET TO USE MY DISCOUNT/COUPON/PROMO CODE CAN IT BE ADDED AFTER THE PURCHASE?
No, we cannot apply discounts after transactions are complete.
IF I FORGET TO APPLY A DISCOUNT/COUPON/PROMO CODE CAN IT BE CREDITED TO MY FORM OF PAYMENT?
No, we do not refund or credit unused discounts/coupons/promo codes. Please be sure to double check your order before completing your online purchase.
SHIPPING/TRACKING
CAN YOU PLEASE CHANGE MY SHIPPING ADDRESS?
We have a small window to amend shipping addresses. In the event of entering an incorrect shipping address, we ask that you contact tiffanisluxuryhaircompany@gmail.com as soon as possible with your order details to see if they are able to edit the address for you.
HOW SOON WILL I RECEIVE MY TRACKING?
If the email was entered correctly, you should receive a tracking number to the email provided at checkout. Be sure to check your inbox & spam folder. Tracking is sent once the package is shipped.
WHAT SHOULD I DO IF MY TRACKING LINK IS NOT WORKING?
Tracking numbers do refresh often. In the event that your tracking number is not working try it again within 3 hours. Tracking numbers can sometimes take up to 24 hours to refresh.
WHAT TO DO IF MY TRACKING INFORMATION SAYS DELIVERED, BUT I HAVE NOT RECEIVED ORDER YET?
If your order has been delivered, double check the tracking link to see where exactly your order has been delivered. (Ex. Front Door, Porch, Parcel Locker, Front Desk/Reception) After doing this if your items still have not been delivered, please contact the courier associated with your tracking link.